RETURNS &
REFUNDS.

Shipping & Delivery

Shipping is estimated in your bag and confirmed at checkout. Rates and delivery estimates depend on the items in your order, the print provider and your delivery destination. Review the final shipping charge before paying. Our online merchandise is printed for your order and shipped directly by Printify’s print providers.

Made for Your Order

Our online merchandise is produced and shipped by print providers through Printify. Online orders are separate from merchandise stocked at the gym. Gym inventory is managed separately; a purchase online does not reserve an item for collection at the gym.

Damaged, Defective or Incorrect Items

If your order arrives damaged, has a manufacturing or printing defect, or contains an item different from what you ordered, contact the CenCal team promptly. Please report the issue within 30 days of delivery whenever possible so we can pursue the print provider’s standard issue process. This reporting guidance does not limit rights or remedies available under applicable law.

Email cencalbarbell559@gmail.com with your order number, the affected item, a description of the issue, and clear photographs of the item and any relevant packaging or shipping label. Please do not send payment card details.

We will review the issue with the print provider and arrange an appropriate remedy for a confirmed error, defect or damage, such as a replacement or refund. You will not be charged to correct a confirmed fulfillment or product defect. Do not ship an item back to the gym or print provider unless our team gives you return instructions.

Order Changes & Cancellations

Contact us immediately if you notice an order error. We cannot guarantee a change or cancellation once an order is placed, especially after production begins. Do not assume an order has been changed or cancelled unless the team confirms it. Any rights to cancellation provided by applicable law still apply.

Delivery Questions

Check your delivery address carefully before ordering. For a delayed, missing, returned-to-sender or incorrectly delivered package, contact us with your order number and tracking information. We will investigate with the provider or carrier and explain the available next steps. Any additional shipping charge will be explained before you agree to it.

Approved Refunds

If a refund is approved or required by law, it will be issued through the original payment method where possible. Your bank or payment provider determines when the credit appears. We will confirm the resolution and any refund amount with you.

Your Rights & This Policy’s Scope

All-sales-final terms apply to discretionary merchandise returns; they do not exclude or limit any consumer rights, applicable warranties or remedies that cannot lawfully be waived, including for defective, misdescribed or undelivered goods.

This policy applies to online merchandise orders placed after it is displayed as part of the purchase process. It does not change terms already provided for earlier orders, in-gym purchases, gym memberships, visitor passes or coaching. For membership questions or cancellation requests, use Existing Member Support.